Support

We read every message.

A video didn't import right

Go to Settings → Help → Report a bad import (or tap Tell us what went wrong on a workout you just fixed). It sends us the link and a short import log (never text from the video), so we can fix the reader. Meanwhile you can fix any exercise in one tap, or import screenshots or a screen recording instead.

Restore Pro on a new phone

Open Settings → Subscription and tap Restore purchases, signed in to the same Apple Account. If you signed in to FollowSet, signing in again brings Pro back too.

Cancel a subscription

Subscriptions are managed by Apple: open the Settings app → your name → Subscriptions → FollowSet. Cancel at least 24 hours before the period ends to avoid the next charge. For refunds, use reportaproblem.apple.com.

My workouts are missing after a reinstall

Workouts sync through iCloud. Check that you're signed in to the same Apple Account with iCloud turned on, then open FollowSet on Wi-Fi and give it a minute to restore.

Export or delete your data

Settings → Data lets you export your history, or delete everything in one tap. See the privacy policy for what that removes.